1. Verification Before Review
Before any request is reviewed, we verify the order date, the package purchased, the purchase channel, the activation status, and the exact nature of the reported issue.
Refunds
Refund Policy
This policy sets out the general framework that applies to requests related to an order, an IPTV activation, or technical support. Each request is reviewed in light of its circumstances, the information provided, and the status of the account access.
2. Support Comes First
When a technical issue arises, support is the first step. Many problems are caused by an incomplete setup, incorrectly entered login details, or an app that is not suited to the device.
3. Requests We Review
Any request may be reviewed on a case-by-case basis, particularly before full activation, in the event of a clear ordering error, or when a technical solution could not be implemented after verification.
4. Information to Provide
To help us review your request, please include the email address used for the order, your device type, the app you are using, a description of the issue, and a timeline of any previous conversations with our support team.